Refund Policy

Provider Refund Policies

Antivirus subscriptions purchased through QuantaraSol are billed by and ultimately governed by the underlying software provider. Each provider sets its own refund window and eligibility rules. Most major providers offer a money-back period (commonly 30 to 60 days) for new annual subscriptions, subject to that provider's terms.

Service Fee Refunds

Any one-time service or activation fee charged by Quantara Solutions LLC is refundable within 14 days of purchase if the underlying subscription was never activated, or if we were unable to complete the service we agreed to provide.

How to Request a Refund

Email billing@quantarasol.online with your order reference, the date of purchase, the product name and a short description of the reason. We aim to acknowledge requests within 2 business days and to coordinate with the underlying provider on your behalf where applicable.

Processing Time

Approved refunds are returned to the original payment method. Once issued, funds typically appear on your statement within 5–10 business days depending on your card issuer or bank.

Non-Refundable Items

Renewal charges processed by the underlying provider after the provider's refund window has closed are generally non-refundable. Promotional credits, gift items and partial-period usage charges may also be non-refundable.

Cancellations & Auto-Renewal

To stop a subscription from auto-renewing, you must cancel through the underlying provider's account dashboard before the renewal date. QuantaraSol can guide you through the cancellation process on request, but the actual cancellation is executed in the provider's system.

Chargebacks

Please contact us before initiating a chargeback. Most billing questions can be resolved more quickly and completely through our support team than through your card issuer.